Returns & Refunds — Fresh Fruit
Last updated: April 3, 2026
BlissFruitz sells only fresh, perishable fruit. We deliver quickly (about 20 minutes–2 hours in express zones) so your produce stays at its best. This policy explains how we handle quality issues and refunds.
1. Inspect on delivery
Please check your fruit when the rider hands it over. Fast delivery means you can spot obvious damage or wrong items immediately. Mention concerns to the rider if possible, and contact us right away if something is wrong.
2. Quality guarantee
If you receive fruit that is spoiled, badly bruised, damaged in transit, or clearly not what you ordered, contact us within 24 hours of delivery with your order number and clear photos of the issue (pack + fruit). We may offer a replacement (subject to stock), partial or full refund, or store credit—our team decides based on the case.
3. Natural fruit variation
Farm fruit varies in sweetness, size, colour, and shape by season—that is not a defect. Slight skin marks that do not affect eating quality are normal. If you are unsure, ask before ordering varieties you are sensitive to.
4. No “change of mind” for perishables
Once fruit is delivered in acceptable condition, we generally cannot accept returns because it cannot be resold. Choose quantities carefully; our team can help with recommendations on Contact.
5. Wrong or missing items
If an item on your invoice is missing or substituted without approval, tell us within 24 hours. We will correct with refund, replacement on the next run where possible, or credit.
6. Refunds
Approved refunds for card/UPI payments go back to the original method, usually within 7–14 business days after approval (banks may vary). COD refunds may be via bank transfer or store credit as agreed.
7. Cancellations
You may cancel before your order is out for delivery (rider assigned / dispatched). After dispatch—especially under our 20 min–2 hour service—cancellation may not be possible; call us immediately and we will try if the rider has not left.
8. Storage after delivery
We are not responsible for spoilage caused by leaving fruit in heat or not refrigerating items that need cold storage after you accept delivery.
9. Contact
Email support@freshfruit.com with photos and order ID, or use Contact. Full legal terms: Terms & Conditions.